There are two shipping ways to Europe Country.
1.The Fast way by UPS, shipping delivery time about 10~15 days
2.The Cheaper way is “Seller’s shipping method” by European Electric Scooter Special Line,shipping delivery time about 40~45 days
friend,if you choose this way to Europe,please pay attention for the shipping time is much longer than usual,about 40~45 days you need wait after we send it out.the details is as follow.
Important Note for Russian Federation Customers
To Russia, we will use the Delin Russian Express, which is only ship to your local post office WITHOUT delivery service,you need to go to the post office to pick it up youself !!!
How about the tax
TAX will be prepaid by us TO EU, US ,RUSSIA,When you receive the package, you do not need to pay tax.
Ninebot is a remote control software for Ninebot self-balancing vehicle. Users can wirelessly connect their phones with Ninebot via Blue tooth. It has the function of dashboard, detail of info, remote control and settings.
The Dashboard page can show the current speed, mileage, temperature, running time, it also has the function of shutting on/off motors, locking/unlocking Ninebot.
Users can check all the detailed information on the Detail of Info page, including temperature, mileage, running time and so on. Users can have remote control on the Blue tooth control page, realizing move forward/backward and turn direction.
Users can set all the parameters on the Setting page, including speed, light, sound and so on.
Note: Due to the fact that Ninebot is equipped with a new generation of Blue tooth 4.0, Android users’ phones must support Blue tooth 4.0and carry an android system of version 4.3 or above.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.