Gotway GT Msuper3 18 inch One Wheel Hoverboard 1500W Motor 820WH/820WH/1600WH High Speed 50 km/h Range 60-150KM Pull Rod APP
1. The max range and speed differ due to the different weight of driver, operational proficiency and road condition. Our test was made by a 55kg driver on a flat and smooth road.
2. The product and user manual may be a little different according to different product lot.
3. Please charge the battery fully before the first use the scooter. In addtion, please charge the battery once every three months, even if you don’t use the scooter, to maintain the battery fully functional and prolong it’s life span. Water immersion, collisions, and other abnormal factors will eald to battery damages, which are not covered under warranty.
US FedEx: Air transport 10-15 days (without updated information) + US FedEx 3-6 days
(unavailable area for delivery – PO Box, Hawaii and Alaska)
EU UPS: Air / Railway transport 20-30 days (without updated information) + EU UPS 3-6 days
(unavailable area for delivery – Spain Canary Islands of the zip code start with 35 and 38 )
France 05000 and 05010 Gap
CA UPS: Air transport 20-25 days (without updated information) + CA UPS 4-6 days
Russia: 20-30 days
The above is the approximate delivery time according to our experience. We will do our best to provide reliable shipping service and hope it’ll arrive on time. However, the delivery may be delay due to Custom Clearance, Public Holiday, Bad Weather, Airline Strike, Hurricane Sandy and so on. Thank you for your understanding and waiting!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.