Front lamp bracket is optional part, which is not included in this price. You need to buy it if you want it.
Fingerprint is also optional part, which is indicated in the price option already in the link with or without finger print.
*The specification can be changed by manufacturer without notice to improve the quality and safety for users.
*The distance can be affected by loaded weight, wind direct (wind speed), road condition, slope and tire condition.
Guarantee for Electric Scooter and Electric Bike
(also notice for dispute)
In case there is quality problem, not caused by human, some outer force damage, accident or water entering, we can give the guarantee for different part like below:
Offer 6 months guarantee for the metal battery cabinet including the deck if there is any crack or broken in condition of normal use within the loading weight we stated.
Offer 6 months guarantee for battery, controller and motor;
Offer 3 months guarantee for LCD (odometer).
We don’t offer guarantee for tires, fenders etc in the normal using as they are consumables with varied condition of different user.
IF the client received the scooter with broken part, we can send the spare part free to buyer.
For quality problem, we encourage the buyer talk with us detail before dispute to get the real solution from us. IF the client has argument and complex situation, we shall try to help him out by our source and cost, beyond the guarantee policy. We will also give credit and honest buyer extra service and support.
We shall protect the consumer right, and block malicious dispute buyer. We will establish wealthy mutual reliable relation between the seller and buyer to make long term ecosystem in our store.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.