Dualtron has its own philosophy on its body, best performance, most expensive which is recognized as a luxury goods in the world.
Dualtron is the origin of the dual motor and rubber suspension of Dualtron is the only Minimotors’s technical skill that nobody can copy as the patent is registed in Korea and China.
Preparing time is about 10 days.
And also we are the official agent of Dualtron, which can support you better service.
Upgrade of the scooter may be can’t be updated here every time, but still remind you notice below:
The LCD color, since August 2017, is green or blue color now, but with same programe. And the controller programe is also updated same time, which will support PA and PB on new LCD.
(more info about new controller compact, pls click the blue word.)
As an officail agent of Minimotors, we understand the after service is the main value of the brand.
We give the repsect to the client as what we do in 2016 Dualtron I sale, and tks for all support from our valued client in 2017.
Also below is our more detail pic for Dualtron II.
1. Don’t put the electric Scooter under the rain, when you don’t use it. Also don’t swim it the scooter in the water puddles, and protect the charger port from any water entering.
2. Over charging the battery in first 3 times chargings to use the full capacity of the battery.
3. Don’t ride at high speed on crowded street, and wear protector when riding. Also follow your local law when using the electric vechicle.
4. We advise you turn off the light before turning off the scooter, and turn on the light after turning on the scooter if there is different switch. Some model the vechicle can’t be turned on when the light button is pressed on.
1.The lowest working temperature for full discharge is 15℃. When the temperature is getting lower, the discharge current gets lower, and the mileage would be much shorter.
2.When battery capacity is in low level, which is less then 20%, please charge it on time.
3. Don’t charge the battery outdoors when temperature is lower than 0℃, which would be fail.
4. When the temperature is lower than -20℃, scooter can’t work any more as the lithium battery is dormant.
5. Do not keep lithium battery under -20℃. Put it in a warm room if possible.
6. If you don’t plan to ride the scooter in very long term, please charge battery till its capacity reaches 50%-80%, and remove it from the scooter. Keep the battery in dry condition and charge it once per month.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.